Executive Aircraft Maintenance
Your Full-Service Maintenance Facility
Your Full-Service Maintenance Facility
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To access EAM management profiles, click on each name.
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To access EAM management profiles, click on each name.
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Jim Nordstrom, President
Susan Croye, Controller
John Phoenix, Vice President, Sales & Marketing
Mike Croye, Accountable Manager/Director of Maintenance
Sam Haught, Manager, Engine Shop
Rob Louviaux, Manager, Airframe Shop
Terry Cooley, Manager, Sales and Service
Jim Morrison, Manager, Program Development
James Butler, Director of Operations, GlendaleMark Smith, Director of Operations, Anchorage
Bill Forbes, Manager, Avionics
Mark Kaltved, Manager, Aerospace Machining CenterHarry Knight, Chief Inspector, Airframe Shop
Zach Sands, Administrator, Customer Service & Sales
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Jim Nordstrom brings more than 46 years of aviation experience to his role as President/General Manager of Executive Aircraft Maintenance (EAM). Jim is one of EAM's three founding members. During his tenure at Honeywell Aerospace (AlliedSignal, Garrett Turbine Engine Company, AiResearch), Jim held numerous management positions covering the Machine Shop, Sales, Repair & Overhaul, Airline Support, and Materiel. Starting out as an engine & airframe mechanic, Jim has risen through the ranks to fully understand the complexities of turbine engines and the business of aviation.
Jim is a U.S. Air Force veteran and holds a business management degree.
Jim’s Customer Service Philosophy:
“The degree of Customer Service becomes the differential between us and our competition.”
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John Phoenix brings a 28 year background in aviation to his role as Vice President, Sales & Marketing, Executive Aircraft Maintenance (EAM). John started out on the propulsion side of the house with the Legacy Garrett/AlliedSignal/Honeywell product line. John’s expertise is in customer service, new business development, program development and administration. After 20 years with Honeywell, John became one of the three founding members of EAM.
John holds a degree from Western International University, Phoenix, AZ.
John’s Customer Service Philosophy:
“EAM is all about happy customers. It’s easy to get up in the morning knowing that we’re consistently providing superior customer service at an affordable price.”
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Mike Croye has over 28 years of aviation experience that he brings to his role as Director of Maintenance, Executive Aircraft Maintenance (EAM). With the majority of his career spent at Honeywell Aerospace, Mike began as an A&P mechanic, became a technical training instructor flying worldwide to train mechanics and pilots on the Honeywell product line, and later moved into management. After working for Marsh Aviation, Mike went on to become one of the three founding members of EAM.
Mike holds an A&P license and has a degree in Professional Aeronautics from Embry-Riddle Aeronautical University.
In addition to all things aviation, Mike enjoys restoring old cars and equipment.
Mike's Customer Service Philosophy:
“Things to remember:
1. Our customers fly for a living, if they don’t fly, they don’t survive and neither will we.
2. Take care of the folks who work for you and they’ll take good care of your customers.”
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Sam Haught brings over 29 years of aviation experience to his role as EAM’s Engine Shop Manager. Sam’s responsible for coordinating the Engine Shop’s daily work activities while ensuring that all customer, engine shop personnel, and regulatory requirements are met. Prior to EAM, Sam spent a few years as an Inventory Agent and TPE/TSE Mechanic at Marsh Aviation in Mesa, AZ. A good share of Sam’s career was spent in a variety of roles at Honeywell (AlliedSignal) in Phoenix, AZ, including: Customer Support / Sales & Service Manager, TPE/TSE Repair & Overhaul Team Leader, Senior Master Mechanic, Senior Development Technician, and Gas Turbine Assembly Technician. Sam also spent seven years in the U.S. Air Force as a F100/200 Jet Engine Technician.
Along with being an FAA-certified power plant mechanic, Sam has an Electronic Technician’s degree through DeVry Institute of Technology, has taken numerous Honeywell product line courses and holds a Six Sigma “Green Belt” certification. Sam is currently working toward Professional Aeronautics & Business Administration degrees through Embry-Riddle Aeronautical University in Phoenix.
Sam's Customer Service Philosophy:
“Outstanding customer service is the foundation of all admired service providers and something we should all strive to achieve.”
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From engines to airframes and from Ohio to Japan, Rob Louviaux brings a 27 year background in aviation to his role as EAM’s Aircraft Maintenance Manager. Rob’s responsible for the daily operations of EAM’s hangar facilities. He supervises and assists EAM’s skilled technicians and makes sure that customers are served long after they’ve left the hangar.
Prior to EAM, Rob worked at geographically diverse Aircraft Service Centers, including: National Flight Services, Toledo, OH; Flight International, Okinawa, Japan; Corporate Air, Dallas, TX; and Executive Jet, Columbus, OH. Rob has spent numerous years working on Honeywell TPE331 & TFE731 turbine engines and applicable airframes specializing in Turbo Commanders and Learjets.
Rob holds a degree in Aviation Maintenance Technology from Columbus State College.
Rob’s Customer Service Philosophy:
“We put forth the extra effort that keeps our customers coming back.”
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Roger Ping brings a 36 year background in aviation to his position as Chief Inspector, Engine & Machine Shops at EAM.Prior to EAM, Roger worked at Honeywell Repair & Overhaul as a TPE Technician and in the Quality Department. He has also worked for Beckett Aviation (Scottsdale, AZ), Lufthansa’s Training Center (Mobile, AZ), and for Hangar One (Opa Locka, FL) among other facilities.
As an A&P mechanic, Roger has worked on everything from Cessna 150s to medium-sized jets and from reciprocating engines to TPE engine assembly. Roger's also been involved with the regulatory side of aviation and was an Organization Designated Airworthiness Representative (ODAR) while employed at Honeywell. Roger’s current area of expertise is FAA regulations although he enjoys sheet metal work and fabrication.
Roger holds a private certificate and an A&P certificate. Over the years, he has attended numerous training seminars and classes for various Honeywell and P&W engines and airframes.
When he’s away from work, Roger and his wife enjoy flying adventures, especially to the Idaho back country and Baja in their RV-9.
Roger’s Customer Service Philosophy:
“I take great pride in our operation here and the vast knowledge and expertise of our technicians and support personnel. Their workmanship translates into a quality product for our customers. When an aircraft or an engine leaves our facility, I know every employee here did their very best to ensure our customers' expectations have been met. I want our customers to be treated the same as I would expect to be treated.”
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Jim Morrison is EAM’s Program Development Manager. Jim started his 40+ years in aviation in Seattle, WA, working as a mechanical engineer on Boeing’s 2707 Supersonic Transport (SST) project hydraulic design team. He joined Garrett-AiResearch in the late ’60s as a lab engineer developing F15, F16 and DC10 pneumatic components. Jim later worked in Propulsion Engine Sales and Customer Support focusing on new TFE731 and TPE331 aircraft applications. The balance of Jim’s career has been in airline and general aviation customer support. Retiring from Honeywell in 2001, Jim joined EAM in 2004 and enjoys being around engines and airplanes once again.
For over a decade, Jim was an adjunct faculty member at Embry-Riddle Aeronautical University (Phoenix metro area) instructing undergraduate and graduate students in Marketing.
Jim’s been a private pilot since the mid-1960s. He holds a mechanical engineering degree (BSME) from Washington State University and a MBA degree from Arizona State University.
Jim and his wife, Annie, have two children and three grandchildren. He’s still working on the first car he ever owned -- a Chevy-powered 1950 Ford that was his grandfather's.
Jim’s Customer Service Philosophy:
“Answer the phone…keep your promises…integrity is everything.”
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Mark Smith is Director of Operations, EAM Anchorage.Mark's responsible for everything incoming and outgoing, including: disassembly, inspection, assembly, on-wing testing, and road trips.
With over 30 years of aviation experience, Mark has worked with turboprops, turbofans & APUs in the areas of new production, research & development, and overhaul & repair. Mark spent numerous years at Honeywell Aerospace in Phoenix, AZ, perfecting his trade.
Mark holds a degree in Aerospace Maintenance & Technology.
Mark’s Customer Service Philosophy:
“Since most of our customer base here in Alaska make their entire year’s living in just 3 or 4 months, it’s critical to give them the best value for their money in the most expeditious manner possible. Our customers cannot afford to be down any length of time. They have to be confident that when they go out into the Alaskan bush, their Honeywell engine will perform ‘On Demand'."
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Harry Knight is EAM’s Chief Inspector of Airframe Operations. Harry’s aviation career spans 29 years in a variety of roles and locations. At 17, Harry joined the Oregon Air National Guard and became crew chief on F-4C fighter jets. After receiving his FAA A&P license, he worked for Columbia Helicopters, Portland, OR, where he traveled worldwide conducting a variety of heavy lift contracts. He later worked as director of maintenance for an FBO (Sun Air) in Bend, Oregon. In search of sunshine and loving the corporate aircraft atmosphere, Harry moved his family to Phoenix and worked for Cutter Aviation for five years before joining EAM in Scottsdale.
Over the years, Harry has attended numerous aircraft specific training programs. His expertise is in Beechcraft Corporate and Citation products.
Harry’s Customer Service Philosophy:
"Delivering a safe aircraft to our customer in a timely fashion is paramount. In the event that it’s not possible due to forces outside of our direct control, a solid line of communication is critical. Our customers can be confident that their aircraft is well taken care of and that every effort is expended to ensure the safety of the aircraft and its occupants. At EAM, we go the extra mile to take care of our customer’s investment as if it were our own."
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Zach Sands is EAM’s Customer Service & Sales Administrator.Zach brings a broad skill base to his new position at EAM. Over the years, he has worked on a variety of airframes, including: Cessna 300/400/500 series, Beechjet, Hawker, King Air, Piper, Diamond, Cessna 100/200 piston series, Gulfstream, Beechcraft piston series, Westwind, Astra, Lear, and Dassault Falcon series.
Zach’s powerplant experience is equally diverse and includes: Lycoming, Continental, Thielert/Centurion Diesel, Williams FJ44 series, Honeywell TFE731 series, and P&W JT15D series engines.
Prior to joining EAM, Zach held various positions at CAE Global Flight Academy, Desert Peak Aviation, ARINC Direct, Scottsdale Air Center and US Airways.
Zach is a certified Commercial Pilot (ASEL/AMEL), Certified Flight Instructor (ASEL), is Instrument Rated and holds an Airframe & Powerplant Mechanics certificate. He is currently working on an Aviation Administration degree through Utah Valley University.
Zach is a proud member of the Aircraft Owners & Pilots Association (AOPA) and enjoys flying whenever he can. He and his wife enjoy traveling, are avid snowboarders and visit the Rocky Mountains frequently. They've recently welcomed a new addition to their family, a beautiful baby daughter.
Zach’s Customer Service Philosophy:
Customer service is the cornerstone of any client/consumer-based business. Great customer service does more than keep the client happy; it’s exceeding their expectations each and every time. Exceptional customer service helps build a lasting business relationship founded on honesty, trust and loyalty.
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